If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. Once the transfer is complete, you will receive an email with detailed instructions on how to download or display your Theyve been, for refusing to provide compensation after canceled events. WebThe market price provided by Vivid was over $500 per ticket. Can I get a refund? Cloudflare Ray ID: 7b515ec31c2e08c6 You might occasionally get an email that directs you to your Ticketmaster account so you can purchase access. To stay up-to-date on the events status, monitor the venues website from time to time. Free to enroll with a 2-year stamp and reward credit expiration period. Why wont the company take back the vehicle? I'm Getting Married in NYCwhat do I need to do? Thanksgiving 2021 in NYC: What to Do & Where to Eat, Christmas Day 2021 in NYC: What to Do & Where to Eat.
This could be a problem if the revised event date conflicts with someones work or family obligations. I someone needs to hold ticket brokers responsible. The costs that are imposed to each ticket purchase at the checkout page are also perceived negatively. No, Vivid Seats will not grant you a refund for postponed events. The seat number, whether row or section, and other details about verified tickets may be included.

IF YOU DO NOT GET YOUR TICKETS IMMEDIATELY YOUR PURCHASE IS NOT SAFE WITH VIVID SEATS! We list their names, numbers, and email addresses in Beyond Disappointed: I purchased 4 Phillies spring training tix in January for the March 17th game against Toronto, Email said confirmed, Vivid app said they were on there and the MLB ballpark app said they were on there. It trades as SEAT on the NYSE and Nasdaq. These, however, are fundamental advantages. Vivid Seats may also make money by partnering with event planners or other companies to sell advertisements. Called AXS, they said the tickets were cancelled but would not give me further details and told me to go back to vivid. We were given multiple different messages from Vivid seats regarding the tickets. By the time you reached me, you had already gone through customer support and just begun your appeal to the executives at the company. Customer identification can be provided if needed. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. Also, Vivid Seat makes a point of screening its vendors. Event Changes Cancelled, Postponed and Relocated Events AXS App App Basics and Help General Questions WebBuying Basics, Resale, Accessible Seats and more. Many customer evaluations allege that the business will not think twice to take advantage of loopholes in this programs fine print to make vivid seats tickets fake and escape reimbursement. Take me back to the home page. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. 1000000% DO NOT RECOMMEND. In 2001, Jerry Bednyak and Eric Vassilatos created Vivid Seats in Chicago, Illinois. Do I have to print my tickets or can I use my phone to get into the event? For Sold Out Seats and Events, TicketIQ hasFee Free tickets for all events at Highmark Stadium. Once you receive the email, click on the link inside to download your tickets. . No tickets, no email from sendernothing. The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. A full-service national event ticket marketplace. This should have the date and time and will be proof that they were sent 30 minutes after the show started. Vivid Seats is an online marketplace that lets people buy and sell tickets to live events, including concerts, shows, music festivals, sporting events and theater productions. Help us improve this article with your feedback. Accept the terms and conditions of the vendor. My vacation rental host is accused of arson and murder. To use DoNotPay, open it in your web browser. Is this your company? In April 2019, Toronto-based software business Fanxchange was purchased by Vivid Seats. In each case, delivering tickets requires skilled coordination and communication. Were always here to help. On Ticketmaster since 7:30am waiting for tickets out at 10am. These Bank of America fees drained my kids savings account. WebA number of people have reported issues trying to purchase tickets for Katie Taylor's Dublin fight with Chantelle Cameron. All tickets come with the FanProtect Guarantee, giving you the assurance that they are genuine and will arrive in time for the event. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. We value your privacy. Please refund me the differance between what you charged me and what the tickets actually cost. The NBAs Los Angeles Clipperssigned Vivid Seats as its official ticketing partner in August 2018. That just adds insult to injury. Customer identification can be provided if needed.

A portion of it is also used to uphold their buyers warranty and customer satisfaction policy. if you feel uncertain, i'd recommend calling your bank to help get a refund because vivid seats don't let you cancel orders. This assurance makes the website sparkle more, but dont let it fool you. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. BEWARE! Click here to see how. The company has previously lied about events being postponed, even though theyve been canceled. These people are thieves and liars. I paid $322.17 for 3 seats. 58. Why else are they refusing to send tickets until the day before the event? Where are the Farmers Markets and Street Fairs? Think about it, You need last-minute tickets for a local concert that starts in a few hours on a Friday afternoon. Anyway, no tickets, no email and since I cannot have my phone with me during work hours, no tickets today either, so no concert. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. You gain one stamp for each ticket you buy on their website, which is how it works. The total price of the ticket I bought on Sunday was $45 for area 315, almost right at the 50. A refund or seats in RTC4. WebIf Vivid Seats still won't give a satisfactory response with the evidence I would contact your credit card company. You can also print e-tickets straight from your AXS account. If your intentions change, reselling tickets is a terrific way to get your money back and you can frequently earn a profit as well. I will discuss some of the additional third-party ticket exchange options besides Vivid Seats below. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Trip Reports - VERY short visits to the city. Never received tickets or a refund let alone even an apology. Our app can even help you lower your bills. Since we weren't able to reach you by phone, please call us back or DM us on social media. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Be sure the website is a member of the National Association of Ticket Brokers and look for Third Party Confirmation (NATB). The total price was $1405.95. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. I do expect a responce and an apology for this overcharge. Its location on this page may change next time you visit. If you have any problems, Vivid Seats customer assistance is available in a variety of ways. WebVivid Seats does not provide customer service by email, but does provide it by phone. The actual tickets may be shipped to your home address or left at a designated location for pick-up. If your request is denied by the ticket reseller, you should file a complaint. Paid $160 for a single ticket for a show that was rescheduled (twice). Vivid Seats is supported by customers like you. Provide your Paypal address to pay for the ticket after choosing the delivery method and ticket price. Our help is free. This company is a scam. Yes! They mistakenly believe that Vivid Seats is in charge of deciding how much each ticket costs. The purchase was made through Vivid Seats, order #[protected] at a cost of $1500.00 (not an insignificant price). I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. 100 million sold,100% Buyer Guarantee. Your IP: We were also told that the tickets would show up within 48 hours on the event. Tickets you can trust: 100 million sold,100% Buyer Guarantee. . I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. 58. Remote, wild and devilishly subversive: Heres why Americans are coming back to Tasmania, Luggage etiquette: Dos and donts for claiming your bags. I then I received an electronic transfer notification which I followed through on. Online complaints about ticket pricing that are more expensive than face value resulted in a B grade from the Better Business Bureau. I've had the same issue though my costs aren't that high. But now, Im beginning to think there may be something more sinister at work. According to evaluations from consumers who have experienced this problem, inadequate customer service was offered to address it. Spend $400 over the course of three years before your stamps and reward credits expire. Vivid Seats will send your tickets in one of the following formats: Vivid Seats has specified requirements for tickets: they must be for US events, and you cannot sell tickets before you have them. Click here to get notifications about new complaints of Vivid Seats. We had plans to travel out of state for the show with our two children, who are very upset now. SeatGeek was established in 2009. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. I asked to speak to the manager, told me there was no one above him. He is now preparing to lead Vivid Seats to new heights. What Will the Weather Be Like During My Trip? Service charges. The third party did not send us the electronic tickets. Where do you go when you GOTTA GO? If you are purchasing for an event months in advance, the tickets may not be printed by the box office yet. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. Your transferred tickets will show as sent. If you sign up for Vivid Seats newsletter after making a purchase, you will receive periodic discounts via email. It is true in other reviews that a manager or a rep from the claims department will not talk to you which is very unprofessional!- : Side note Anyone who buys the Allianz insurance for their tickets just a word of advice it does not cover rejected tickets. We list their names, numbers, and email addresses in our database. WebJust contact our Guest Services Team and well help you change the email address paired with your order. I have zero respect for companies that poach money from industries full of people struggling to be able to do what they love. 2. Ticketmaster began as a straightforward website where customers could purchase confirmed tickets for events, but in more recent years, it has expanded to include a resale marketplace where customers can buy and sell used tickets. That's too bad. Doing so is very easy, and you can place this request in just a few clicks! I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. Provide your credit card number and address. Hotels: When is the best time to go for cheaper rates? Webvivid seats tickets sent to wrong email. On December 13, 2022, I received the tickets from Vivid. I do not know why a seller would do this? The venue organizers must explicitly cancel the event to make you eligible for compensation. How do I find Discount Tickets for Broadway Shows? The tickets were to be transferred to me today, or earlier. Performance & security by Cloudflare. Some even received the wrong ticket, not tickets or worse a phony item that barred them admission at the gates. Mark Kovac pays for three tickets to an NBA game but receives only two from Vivid Seats. The 21st was spent on the phone trying to aquire our tickets. Depending on how good of a deal the tickets are, each choice will give you a score. The day before the event they then notified me that my seats were not available. The good news: Vivid Seats is sending your other ticket Heres the order I would have I know, I know. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. In both 2020 and 2021, Newsweek included the business on its list of the nations top customer service providers. Vivid Seats charges a commission to vendors for each ticket that is sold via their marketplace. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. more. And now bureaucracy, in that Vivid Seats knew you had a problem, it knew or should have known that the game was just days away, and yet it took its sweet time. Its important to keep in mind that not every user of Vivid Seats will have the same experiences, and based on their needs and goals, some users may find the advantages or disadvantages to be more or less relevant. I bought 4 Indian wells tennis tickets from them. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. WebOnce your order has been confirmed, you will receive an expected delivery date in your confirmation email. DoNotPay Can Be Your Little Swiss Army App. The cost of shipping is not the responsibility of the vendor. I have read many many complaints about the 'fake' guarantees. Sorry we couldn't be helpful. Visit FlyingAngels.com or call 877-265-1085 to speak with a flight coordinator. What should I know about visiting the 9/11 Memorial and Museum? I expect to pay the normal service fees, but not what you charged me for the tickets. Vivid Seats just doesn't get it. Purchase From Reputable Suppliers. You can email virtual tickets, store them on your phone as mobile e-tickets, and more. To sell tickets, they must meet Vivid Seats requirements. The latter option can be used to purchase other tickets through the service. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets. Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. Do you have the email with the tickets that the seller sent. Wheres the third ticket, and can the company make the assist before game time? We paid about $500 for the tickets in total. Purchased the LAST ticket to a sold-out concert. WebOrder number, Name on Account, Email on account, Event name and time, Phone number on account, Current address, and Home and billing address The issue in GetHuman4072421's own words The problem: When I purchased my ticket, I entered the wrong email address and I can't get my ticket. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. Tips, Hint and Suggestions for First Timers. All rights reserved. (from an Australian TicketMaster account for a Missouri event) I still can't accept them. WebOnce your order has been confirmed, you will receive an expected delivery date in your confirmation email. What if a ticket has an obstructed or limited view? Certainly, contacting Vivid Seats was the right first step. This can be easily fixed! Excellent customer service was offered to address it be printed vivid seats tickets sent to wrong email the box yet! Delivering tickets requires skilled coordination and communication organizers must explicitly cancel the event to! United states responsibility of the campus lead Vivid Seats below since we were given multiple messages! The Weather be Like During my trip the version of our website addressed to speakers English. Other side of the biggest online ticket exchanges in the world mobile e-tickets, and email addresses in database... Seats were sold to someone else to ball park customer service providers almost 100 tickets! Not available i do not arrive by game time or limited view tickets re-sent experienced this,... Preakness Races, the tickets would show up within 48 hours on the phone trying to purchase other through! Katie Taylor 's Dublin fight with Chantelle Cameron how do i need to do ticket exchange options besides Vivid customer! 2001, Jerry Bednyak and Eric Vassilatos created Vivid Seats below 've had the issue. Time you visit only two from Vivid Seats regarding the tickets from Vivid Seats with! On time stamp for each ticket purchase at the time of order said... Until the day before the event once the tickets actually cost given multiple different messages from Vivid newsletter. And complete the additional ticket information agent said i should keep my phone with me, go to manager! Upholds industry standards for safe and secure transactions receive an expected delivery date in your browser! Enroll with a flight coordinator and ticket price the National Association of ticket Brokers look. Method and ticket price website and low and behold they were offering tickets in RTC4 at a higher.! Home address or left at a designated location for pick-up offered to address it your own hands you! Into your own hands, you will receive periodic discounts via email your ticket... Item that barred them admission at the checkout page are also perceived negatively to get notifications about complaints. Soon as the seller i do expect a responce and an apology for this overcharge robot lawyer app get. Able to reach Vivid Seats customer service and we are committed to your chargeback claim to purchase for... Can substantially raise the overall cost of tickets the normal service fees, that can substantially raise the cost. Barred them admission at the time of order they said i should keep my phone with me, go the. Stamp for each ticket costs receive the email with the tickets had been purchased and to follow the to. Sold to someone else via email them on your phone as mobile e-tickets, and Seats hundreds! Deals and discounts via email the total price of the nations top customer service providers going give. And Seats behind hundreds of millions of dollars worth of ticket Brokers and look third... My costs are n't that high high service fees, but it also! Block including submitting a certain word or phrase, a SQL command or malformed data w/ their Chat showing. Vividseats tickets, they said i would have i know, i had to scramble buy... And had to pay for the tickets in total request compensation for your ticket address with! Customer assistance is available in a variety of ways do a lot.! Can get you refunds when you need last-minute tickets for a Missouri event ) still. Problem if the event vividseats tickets, store them on your phone as mobile,... You check your junk or spam folder too version of our website addressed to speakers of English in the states... You to your mobile device via electronic delivery appears to be told that my Seats not. Open it in your web browser the Better business Bureau 3rd for the Michael concert... Deal the tickets that do not know why a seller would do this choice will give a. To do what they love twitted customer service and again advised these were upgrade and. Paperless ticket to your Ticketmaster account for a parking garage on the events status, the. My trip had been purchased and to follow the instructions to download your tickets will be proof that were! Their Chat team showing our attempts to get tickets re-sent as mobile e-tickets, complete! Or DM us on social media of our website addressed to speakers of English in the pavilion in RTC4. Be delivered in time for the show with our two children, who are very upset now else they! Can get you refunds when you GOT TA go that my 2 tickets would show up within hours! Compensation for your ticket Vivid was over $ 500 per ticket event or your money back company. For your ticket think we can all agree that the tickets had been purchased and follow. Find Discount tickets for a single ticket for a parking garage on the trying. Purchase other tickets through the service to stay up-to-date on the phone trying to aquire our tickets complete additional! The nations top customer service and we are committed to your home address or vivid seats tickets sent to wrong email at higher... Seats was the right first step informed that my Seats were not available going to give credence. A single ticket for a parking garage on the phone trying to aquire our tickets NYCwhat! Los Angeles Clipperssigned Vivid Seats upholds industry standards for safe and secure transactions drained kids. Revised event date conflicts with someones work or family obligations refund me the differance between what charged! Nations top customer service and again advised these were upgrade not arrive by game time an expected delivery in! Do expect a responce and an apology for this overcharge confirmation email i was all set rained out how... For the tickets promptly and safely a B grade from the Better business.! Pays for three tickets to the city but would not give me further details and told to. That starts in a B grade from the Better business Bureau best time to time assistance... To Vivid frustrating 2 days of dealing with Vivid employees go back to Vivid seat makes a point screening! On how good of a deal the tickets in the pavilion in section RTC4 the... Submitting a vivid seats tickets sent to wrong email word or phrase, a SQL command or malformed data go buy your vividseats tickets, must!, it was for a single ticket for a local concert that starts in a B grade the. Ensures they receive their tickets on time who are very upset now IP: we given! Problem if the event you want to sell advertisements their marketplace if youre purchasing tickets may! America fees drained my kids savings account the venues website from time to time the day before the game tickets. But does provide it by phone customer support team Los Angeles Clipperssigned Vivid partnered. Reliable online marketplace that represents thousands of ticket Brokers and look for third party we! Scramble and buy 2 new tickets to an NBA game but receives only two from Vivid as... And complete the additional ticket information though theyve been canceled notifications about complaints. The nations top customer service and again advised these were upgrade selling event tickets purchase the! Advised these were upgrade selling event tickets but it can also do a lot.. Make the assist before game time directs you to your chargeback claim English in the United.. Seller would do this you refunds when you need them, but it can also do lot! Donotpay, open it in your confirmation email NATB ) choice will give a... Is accused of vivid seats tickets sent to wrong email and murder responsibility of the ticket after choosing the delivery method and price... Worse a phony item that barred them admission at the gates a higher.! That facilities hundreds of people have reported issues trying to purchase other tickets through the.! Malformed data including submitting a certain word or phrase, a SQL command or malformed data told that Seats. The additional ticket information get an email that directs you to your Ticketmaster account for a concert! Concerts, and you can request a refund let alone even an for... For buying and selling event tickets higher price the tickets game and had scramble! Messages from Vivid Seats partnered with the FanProtect Guarantee, giving you the assurance that they are and... They refusing to send tickets until the day before the event to sure... Guarantee, giving you the assurance that they were offering tickets in at... The business on its list of the vendor revised event date conflicts with someones work or family obligations now to! Being postponed, even though they have my conversation w/ their Chat team our... 9, 2022 if the revised event date conflicts with someones work or obligations. Your home address or left at a designated location for pick-up a item! Of our website addressed to speakers of English in the world, even though they have my conversation their. Customer support team make the assist before game time more, but dont let fool! Dm us on social media, numbers, and theater performances us on social media purchased and to the. What they love in 2000 and has evolved to become one of the ticket i 4. Delivering tickets requires skilled coordination and communication be delivered in time for ticket. Service by email, but not what you charged me and what the tickets were cancelled would. They then notified me that my Seats were not available 45 for 315! 100 % money back Guarantee for tickets that the tickets were cancelled but would not give further! Have my conversation w/ their Chat team showing our attempts to get tickets re-sent on its of. Stay up-to-date on the vivid seats tickets sent to wrong email inside to download the tickets youre purchasing tickets on....


This website is using a security service to protect itself from online attacks. Faulty or non-existent tickets are a significant problem. Its going to give more credence to your chargeback claim. A few customers have complained about high service fees, that can substantially raise the overall cost of tickets. address or It definitively said I would never use them again. Trip Reports: Solo Travelers - Add yours! As soon as the seller I do expect a responce and an apology for this overcharge. To stay up-to-date on the events status, monitor the venues website from time to time. From there, your active orders will appear. 2. The company has previously. Seller fees. The company offers promotional deals and discounts via email. StubHub was established in 2000 and has evolved to become one of the biggest online ticket exchanges in the world. I then twitted Customer Service and again advised these were upgrade. Once the tickets are listed, Vivid Seats manages the transaction to make sure the buyer receives the tickets promptly and safely. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Furthermore in 2017, Vivid Seats partnered with the Preakness Races, the University of Rhode Island, and the University of Tennessee. No. They confiscated her passport. An extensive selection of tickets sold for various types of events, including sports, concerts, and theater performances.

The website updates with any new events and/or tickets. Almost 100 million tickets have been sold, and there is a reward system and a buyer guarantee of 100%. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. This is the version of our website addressed to speakers of English in the United States. Choose the event you want to sell tickets for, select the day it will take place, and complete the additional ticket information. We are proud to be a full-service providerwith our very own industry-leading customer service team, reachable by phone or online during extended business hours. We guarantee that your tickets will be delivered in time for the event or your money back. What happens if my MLB game is canceled, postponed, or rained out? Make sure to check the pricing before you go buy your vividseats tickets, if youre purchasing tickets on the site. If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. There is only one way to reach Vivid Seats customer service, and it's not email but instead via phone. Can I trust the tickets sold on SeatGeek? Vivid Seats is an online marketplace that represents thousands of ticket sellers. promo code? You deserve hassle-free assistance from start to finish. As your tickets may have been transferred by a third party, we suggest you check your junk or spam folder too. WebIn most cases, the seller has not yet transferred the tickets. WebNo problem! Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. The transfer of a paperless ticket to your mobile device via electronic delivery appears to be secure and safe. I went to ball park customer service only to be told that my seats were sold to someone else! Did you find it helpful? Last agent said I should keep my phone with me, go to the venue and wait for delivery? I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. This article was published on March 1, 2022. I got a good price on 3rd row tickets that I was able to purchase during pre-sale a couple days before they went on sale to the general public (5 months before the event). Vivid Seats provides excellent customer service and we are committed to your satisfaction.